At LEAFXR, we are committed to providing a safe, reliable, and transparent shopping experience. If you have concerns about your order or need to request a refund, please read the policy below carefully.

Refund Eligibility

We accept refund requests in the following situations:

Duplicate or incorrect payment

Order cancellation before dispatch

Shipping delays exceeding expected delivery time (subject to verification with customer service)

Lost parcels confirmed by the courier

Please note:

Due to the nature of tobacco products, once an order has been dispatched, refunds are generally not available, except in cases of lost parcels or other exceptional circumstances.

Refund Processing

Once your refund request is approved, we will process the refund within 1–3 business days.

Refunds will be returned via the same payment method used at checkout.

Refund Timeline (7–15 Days)

After the refund has been processed:

Bank or credit card payments: typically 7–15 business days to appear in your account

PayPal: typically 3–7 business days

Exact timing may vary depending on the bank or payment provider.

If you do not receive your refund within 15 days, please contact us and we will assist in tracking and resolving the issue.

Non-Refundable Situations

Refunds will not be issued in the following cases:

Orders that have already been shipped and are in transit

Failure to provide required refund documentation

False claims or attempts to fraudulently obtain a refund

Requests to return tobacco products for personal reasons (due to regulatory restrictions)

How to Request a Refund

To request a refund, please contact us at:

📧 erinrae06@gmail.com

Please provide the following information to expedite processing:

Order number

Payment proof (receipt or screenshot)

Reason for refund

Contact details

Our customer service team will respond within 24–48 hours.

Contact Us

For any questions regarding refunds, orders, or shipping, please reach out to our customer service team.

We are committed to assisting you and ensuring your concerns are resolved prompt